Delivery

Customs & Import VAT

When ordering goods from https://shop.usapavilion.org for delivery outside of the UAE, please be aware your delivery may be subject to import duties and taxes, which are levied once the package reaches the specified destination.

Any additional charges for customs clearance or taxes are the responsibility of the receiver; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from https://shop.usapavilion.org you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know you care about how your information is used and shared. We would like inform our international customers that cross-border deliveries are subject to documentation disclosing order contents. Please also be aware that your parcel may also be opened and inspection by customs authorities.

Delivery Rates & Delivery Policy

All shipping and delivery charges are based on distribution from our Production Centre located in Dubai, United Arab Emirates. The website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law.

Multiple Shipments

The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement. When multiple orders are placed each order will be processed separately.

Packaging

The USA Pavilion Retail Store takes care to pack all items securely. Should an item arrive damaged due to the failure of packaging or the mishandling by our logistics partner, you should write to us requesting a replacement and submit pictures of the damage. We will replace the item once the original item has been returned to the appropriate Production Centre.

Shipping

Customers purchasing any items are requested to allow between 5-7 working days (excluding weekends) for delivery. For shipments outside the United Arab Emirates an additional 3-5 working days are required for standard international courier delivery. If more than one item is purchased within the same order all items will be shipped combined as one order, if multiple orders are placed each order will be processed separately. Shipping options based on destination and cart content will be provided during the checkout process.

Recorded Delivery

All orders must be signed for on arrival. On arrival the item should be checked to ensure it is delivered in good condition. If the item is not in perfect condition, please do not accept receipt of the item and it will be sent back to our warehouse. If an item is subsequently found to be damaged after the customer has signed for it, we may assume that the damage has been caused post-delivery and we will not accept returns on damaged items.

Tracking and Order

Yes, you can track your order through your account dashboard. If you do not receive a tracking number please email us with your order number at shop@usapavilion.org and we will send you you’re tracking number

Delivery Day

Normally, our logistics partners will arrange a suitable time for drop off in advance. If, for some reason, the parcel cannot be signed for, our logistics partner will leave a card to contact the local distribution center. The onus is on the customer to contact the logistics company to arrange delivery. The logistics company will keep the item for 14 days whereupon they will return the item to our Production Centre.

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