For information regarding online orders or our Online Shop:
Contact us: click here
Please note that our customer care agents are available from Saturday to Thursday: 10 a.m to 5 p.m
United Arab Emirates timing, will be able to assist you within one working day.
For all general consumer enquiries that are not related to our online shop:
Contact: Click here
The operating hours of the customer care team are as follows:
You can contact them at: email@example.com
We offer a delivery service for both domestic and international orders. The moment you complete your purchase, your delivery will be processed. Times and cost for deliveries will vary depending on the location. For more information see the shipping and returns policy.
When you place an order on our website, you will receive an email confirming your order and all delivery and billing address details, including all the items you have ordered.
Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order. If you spot any incorrect details, please contact our customer care team.
We’re sorry that you haven’t received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, please check your spam folder. It is also worth checking that your email address has been entered correctly.
Usually our confirmation emails are usually sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.
Once your order is placed and confirmed, payment will be deducted from your account.
Your order may be cancelled for a number of reasons. The most common reasons for this are:
Your order confirmation email will inform you of the expected lead time for delivery. Our logistics partners will attempt to call you should they not have enough delivery information to deliver your order.
You can update your delivery address at any time using our website. Simply follow the steps below:
If you have already placed an order, any changes will not reflect in any confirmed orders. Once an order has been placed, it is often not possible for us to change the delivery address. If you wish to change your address after receiving order confirmation, contact our customer care team. Please note, charges may apply for changing your address after an order has been processed.
Yes, you can track your order through your account dashboard. If you do not receive a tracking number please email us with your order number at firstname.lastname@example.org and we will send you you’re tracking number
You can view your orders at any time using our website. Simply follow the steps below:
The USA Pavilion Retail Store is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item that you are not completely satisfied with.
Please visit our returns and exchanges page for full details.
Please see the Shipping and Returns policy for further information.
For your safety, we are not accepting Cash on Delivery.
Click & Collect is not available.
You can unsubscribe by clicking on the unsubscribe link at the end of any promotional email. On click, you will navigate to the un-subscription page on the website where once you enter the reason for un-subscription and click ‘Unsubscribe’, you can start a new shopping journey.
Log in or create account to see your order overview.
From there, you can cancel items, track the delivery status or arrange an exchange or a return.